Requirements
- 3 + years of level 1 Support experience within a busy, high volume call environment
- Experience performing Semi Voice support
- Extensive experience supporting Microsoft Active Directory (group memberships) UNIX/Linux, SQL, Sybase, DB2, Mainframe and AS/400 security
- Strong customer service, analytical, and problem resolution skills
- Work with global peers and technicians to ensure a smooth running of the daily process and have a good knowledge of the applications they are required to support
- Maintain technical knowledge to keep up with rapid changes in technology
- Take a proactive approach to client’s requirements
- Adhere to current company policies and procedures
- Meet and exceed metric requirements
- Proactively monitor owned ticket volumes and maintain best practice
Nice to Have
- Working knowledge of ticketing systems an advantage
- Scripting ability any of the following powershell, bash, perl, python
Work Arrangement
Remote (City/Region) — Bangalore, Hyderabad
Additional Information
- Max 30 Days notice period
- No TCS (Perm) candidate
- Interview location: Bangalore/Hyderabad
- Relocation assistance not mentioned
