As the AI Adoption Manager for Strategic & Enterprise Accounts, you'll guide law firms through the critical first 30 days after implementation, ensuring they unlock immediate value from an AI-powered claims platform. Your role is central to transforming how legal teams operate—by aligning technology adoption with real-world workflows and measurable outcomes.
Key Responsibilities
- Lead the post-sale transition, ensuring a smooth handoff from sales to long-term success with a focus on early impact and sustained momentum.
- Advise firm leadership on reengineering internal processes to fully leverage AI-driven insights and proactive case prioritization.
- Track daily engagement metrics to spot trends, identify underutilization, and proactively support users through targeted coaching or training.
- Preserve the high-touch experience established during sales by maintaining consistent communication and personalized support.
- Spot and develop internal advocates within client organizations, equipping them with tools and strategies to drive adoption across teams.
- Represent client needs internally, delivering actionable feedback to product and engineering teams to refine onboarding and usability.
- Partner with Sales Engineering, TPMs, Account Executives, and Customer Success to ensure client requirements are met swiftly and effectively.
- Help scale the activation function by improving playbooks, sharing proven strategies, and mentoring team members.
Qualifications
Required:
- Minimum of five years in customer-facing roles such as Customer Success, Implementation, or Sales within fast-paced SaaS environments.
- Exceptional communication skills, with the ability to shift seamlessly between executive-level strategy discussions and hands-on technical guidance.
- Strong analytical ability to interpret usage data and prioritize actions that drive adoption and retention.
- Proactive project management—anticipating obstacles and resolving them before they impact the client.
Preferred:
- Background in enterprise change management or legal technology.
- Willingness to travel up to 50%, including onsite visits to support key clients during critical phases.
Work Environment
This is a hybrid role with team hubs in San Francisco and Toronto, and primary focus on the Southeast region. The position requires flexibility for travel to client sites and internal gatherings. You’ll operate in a mission-driven, fast-moving environment committed to advancing access to justice through AI.
Benefits
- Comprehensive medical, dental, and vision coverage for employees and dependents.
- Additional insurance options including life, accident, and critical illness.
- Flexible paid time off, sick leave, and disability coverage.
- 10 U.S. federal holidays and applicable Canadian statutory holidays.
- Home office stipend to support remote work.
- 401(k) matching for U.S. employees and RRSP contributions for Canadian employees.
- Paid parental leave.
- Funded local meet-up program to foster team connection.
