Responsibilities
- Own all phases of AI Decisioning use case delivery working alongside Hightouch engineers, customer executives, marketers, and IT stakeholders
- Run design sessions with customers to decide on and document use case requirements and improvements
- Champion delivery & project management excellence through development of process playbooks and best practices
- Proactively identify, escalate, and mitigate potential project risks
- Build relationships with key stakeholders at Hightouch customers
- Participate in driving the AI Decisioning product strategy
Requirements
- Ability to travel 10 - 25% required
- Experience working with Martech tools/CEMs/CDPs/etc.
- Strong discovery and interpersonal skills
- Intellectual curiosity, high ambition, and humility
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
Nice to Have
- Experience with programming, scripting or statistical packages (e.g. Python, R, Matlab, SQL)
Work Arrangement
Hybrid
Additional Information
- Travel required: 10 - 25%
