Responsibilities
- Coordinate day-to-day Creative Teams operations and prompt removal of blockers
- Ensure team alignment with department goals and values
- Report to the Creative Teams Manager on Goals progress and status
- Handle errors and communicate with the Client Success Team
- Conduct regular process reviews and initiate process optimization tasks
- Ensure campaign delivery within approved timelines and quality standards
- Monitor and address day-to-day technical issues
- Running operational meetings (dailies, cross-team syncs) in the Manager's absence
- Assisting team leads in handling complex or non-standard client requests
- Logging systemic errors and passing analytical findings to the Manager for process improvements
- Documenting workflows, updating instructions and operational guides
- Participating in testing and implementing process changes initiated by the Manager
- Collecting team feedback and formulating improvement proposals
- Making operational decisions within delegated authority
Requirements
- 2+ years of experience in team operations management
- B2–C1 English level
- Ukrainian and/or Russian fluency is a must
- Excellent communication and writing skills
- Experience setting up and tracking KPIs and goals
- Error handling and ability to work under pressure
- Critical thinking skills for process analysis
- Proven experience working in a fast-paced environment
- Proficiency with AI models and tools (Claude, Gemini, GPT)
Benefits
- Paid annual time off
- Reduced Fridays during the summer
- Birthday day off
- Fully remote job
- Interesting creative projects with modern tools
- Supportive, collaborative creative teams
Team
Structure: Reports to the Creative Teams Manager
Additional Information
- Working hours: 15:30–00:00 EEST
