Responsibilities
- Dedication and ability to manage multiple tasks in a pressured environment
- Deal directly with customers by phone, email, chat or ticketing system
- Respond within one hour to customer inquiries
- Provide pricing, stock and delivery information
- Follow up on customer satisfaction
Requirements
- Health and wellness industry experience, particularly in dietary supplements, vitamins, or nutraceuticals
- 2 years of customer service or equivalent experience
- Demonstrated ability to deliver results in a remote or asynchronous environment
- Strong written and verbal communication skills
- Self-starter that works well alone or in small groups
- Ability to work on multiple tasks at once in a medium to short timeline
Nice to Have
- Ability to work with different platforms (Zoho, Acumatica, SPS, etc.)
- Familiarity with [e.g., health and wellness space, supplements, e-commerce]
Additional Information
- This is a fully remote position.
- Standard collaboration window is 9:00 AM – 5:00 PM EST for meetings and team syncs, but not a required work schedule.
- Team members must attend required meetings, communicate effectively across time zones, and deliver work by agreed-upon deadlines.
- BiOptimizers is an Equal Opportunity Employer and does not discriminate based on race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by applicable law.
