Responsibilities
- Monitor upcoming renewals for cloud services and ensure timely coordination and execution.
- Work with sales, account management, and technical teams to align renewal plans with customer requirements.
- Clearly communicate renewal terms, pricing structures, and available options to clients.
- Track cloud usage patterns and produce precise consumption reports for internal and external stakeholders.
- Verify billing records, identify irregularities, and resolve discrepancies promptly.
- Partner with finance departments to ensure accurate invoicing and proper revenue recognition.
- Act as the primary contact for customer inquiries related to billing, offering timely and professional support.
- Help resolve billing conflicts and escalate issues when appropriate.
- Generate recurring reports on renewal progress, billing trends, and key financial indicators for leadership review.
- Spot opportunities to enhance efficiency through automation, process refinement, and cost savings.
- Support internal audits and compliance initiatives concerning billing and renewals.
- Keep updated documentation of billing procedures, renewal workflows, and customer interactions.
Requirements
- Demonstrated experience in business operations, finance, or billing, ideally within a cloud services setting.
- Advanced skills in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.
- Strong written and verbal communication abilities with a focus on customer service.
- Capable of handling multiple tasks, meeting deadlines, and working independently.
- High level of accuracy and solid problem-solving capabilities.
Nice to Have
- Experience using CRM or ERP platforms such as Salesforce, SAP, or Oracle.
- Knowledge of cloud infrastructure providers like Azure, AWS, or Google Cloud.
- Familiarity with subscription billing models and cloud usage measurement.
- Background in customer service or client-facing positions.
- Understanding of financial reporting and revenue forecasting principles.
Compensation
What are your salary requirements?
Work Arrangement
hybrid
Team
Individual Contributor
Requisition ID
8581
Reporting into
Director, Customer Success, VRS
Role Type
Individual Contributor
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