Responsibilities
- Apply in-depth knowledge of service operations and enterprise systems to design and refine business workflows that improve performance and support innovation.
- Assess user requirements and translate them into actionable system solutions using established standards and methodologies.
- Investigate operational disruptions to identify underlying causes and advise the development team on corrective actions.
- Deliver day-to-day functional support to service teams using business applications.
- Support the upkeep of critical master data including customer, pricing, and material records.
- Manage system configuration tables and settings to ensure data integrity and process accuracy.
- Collaborate with IT and cross-functional stakeholders to troubleshoot technical issues and shape future system requirements for enhancements.
- Track, diagnose, and resolve system problems reported by users, escalating when necessary.
- Analyze performance metrics and workflows to propose improvements that increase productivity without compromising quality.
- Define and document user needs, functional designs, and testing strategies for system changes.
- Lead integration and user acceptance testing efforts and support adoption of updated processes.
- Develop and update training materials for business process procedures.
- Deliver system and process training to end users to ensure effective utilization.
- Maintain documented standard operating procedures and reference guides for core operations.
- Establish and promote standardized best practices across business process implementations.
U.S. Export Controls Disclaimer
- Some positions may be subject to U.S. export controls under 15 CFR §743.13(b), which apply to individuals from countries under embargo or sanctions.
- Application data may be used to determine if an export license from the U.S. government is required, a process that can take 3 to 6+ months, or if a Technology Control Plan (TCP) must be implemented, typically adding two weeks to hiring timelines.
- For roles under export control, final job offers depend on securing an approved export license or executed TCP before the start date, within a timeframe that meets business needs.
- Applicable candidates will be informed and guided on required steps if export controls apply.
