Responsibilities
- Oversee a set of Core Accounts (Segment C) through structured engagement initiatives.
- Track account well-being and quickly address any support requests or concerns.
- Carry out adoption-focused outreach and routine proactive touchpoints to ensure client satisfaction.
- Spot opportunities for additional product usage through established processes.
- Encourage the use of expanded solutions to boost platform adoption across client accounts.
- Collaborate with internal departments such as Product, Implementation, and Support to ensure seamless client interactions.
- Refer intricate client issues to senior Client Success Partners when necessary.
- Keep detailed and up-to-date client records and engagement data.
- Utilize reporting systems and dashboards to monitor product adoption and retention performance.
Benefits
- Comprehensive medical, dental, and vision coverage
- 401k plan with employer matching contribution
- Paid time off, 10 company-recognized holidays, sick leave, and volunteer leave
- Employee Resource Groups that foster workplace community and inclusivity
- Monthly reimbursement for cell phone and internet expenses
- Annual tuition assistance up to $2,000 for professional growth
Other
- No candidate is ever required to pay fees, buy equipment, or disclose sensitive personal or financial details during recruitment.
- Authentic communications from the hiring team originate only from official company email addresses ending in @spoton.com.
- Employer complies with equal opportunity employment practices, considering all qualified applicants regardless of race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or other protected attributes.
- Applicants must have legal work authorization in the United States.
- This position does not qualify for visa sponsorship.
- Employer participates in the E-Verify program to confirm employment eligibility.
Not available
