As a Cloud Operations Support Engineer, you will play a key role in maintaining the stability and performance of mission-critical applications deployed across cloud and on-premises infrastructures. Your primary focus will be diagnosing and resolving complex technical issues affecting availability, response times, and system health.
Key Responsibilities
- Deliver L2 and L3 support for multi-tier applications, identifying root causes and implementing effective solutions.
- Monitor application performance using tools such as AppDynamics and Dynatrace to detect and resolve anomalies.
- Manage and troubleshoot containerized applications running in Kubernetes environments.
- Support core AWS services including EC2, S3, IAM, ELB, VPC, and VPN configurations.
- Diagnose operating system-level issues on Linux and Windows platforms.
- Analyze and optimize database performance across SQL, Oracle, Postgres, and Cassandra.
- Support middleware components such as Tomcat, WebLogic, and WebSphere application servers.
- Investigate networking issues related to load balancing, DNS, and connectivity.
- Use monitoring and incident management platforms like OpsGenie, Nagios, and Rundeck to respond to alerts.
- Follow structured processes for incident, problem, and change management using ITSM frameworks.
- Develop and maintain automation scripts in Python, Shell, Ansible, PowerShell, or Ruby to streamline operations.
- Collaborate with development teams in Agile environments to support smooth deployment cycles and production releases.
- Ensure compliance with security standards across cloud infrastructure and application layers.
Qualifications
- 2–3 years of experience in application or production support roles.
- Proven ability to troubleshoot multi-tier architectures and distributed systems.
- Hands-on experience with APM tools including AppDynamics and Dynatrace.
- Familiarity with AWS cloud platforms and services.
- Experience managing Kubernetes and Docker-based container environments.
- Working knowledge of middleware technologies such as Tomcat, WebLogic, or WebSphere.
- Proficiency with relational and NoSQL databases including SQL, Oracle, Postgres, and Cassandra.
- Solid understanding of networking concepts and load balancing.
- Operating system expertise in Linux or Windows environments.
- Background in DevOps, Infrastructure Operations, or Application Support teams.
- Scripting experience using Python, Shell, Ansible, PowerShell, or similar languages.
- Strong analytical and problem-solving capabilities.
- Excellent communication skills, both written and verbal.
Work Environment
This role operates in a hybrid model, with two days per week spent in-office to support collaboration and team engagement, and three days of remote work to support flexibility and productivity. The environment is fast-paced, innovative, and focused on continuous improvement.
Company Culture
The organization values ambition, innovation, and high performance. Teams are encouraged to think creatively, act decisively, and consistently exceed expectations. Collaboration and technical excellence are central to how work gets done.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic under applicable law.
