Own Zoho CRM as PayJoy's global go-to-market system of record, accountable for platform stability, data integrity, performance, security, and governance across all markets.
Prioritize and clear the CRM development backlog with published SLAs and transparent, weekly status reporting to stakeholders, removing single-person bottlenecks on critical development.
Administer and configure Zoho CRM and build and maintain integrations (e.g., Vambe, Google Calendar, RouteIQ, telephony, and email) using Zoho Flow, Deluge, and APIs.
Standardize CRM processes and modules across countries (e.g., Global Visits and account classification), leading country-by-country rollout, migration, and enablement with a repeatable playbook.
Automate reporting and build dashboards that link CRM activity to sales impact.
Drive user adoption to target thresholds through enablement, training, change management, and top-down enforcement of CRM standards.
Evaluate AI, automation, and enterprise technology opportunities that eliminate manual work and raise Sales Rep and SDR productivity across the go-to-market teams.
Define and monitor outcome-based KPIs to measure adoption, automation effectiveness, and business impact, and evaluate pilots and A/B tests for operational improvements.
Lead and grow the Global CRM team, manage the external Zoho consultant pool and partner escalations, to deliver scalable operational solutions.

6+ years in CRM Operations, Product/Business Operations, Revenue Operations, or Business Systems, including 3+ years of hands-on Zoho CRM administration and development at scale.
2+ years leading operational or cross-functional teams, plus experience managing external vendors or consultants.
Expert across the Zoho ecosystem (Zoho CRM, Zoho Flow, Deluge scripting, Zoho Analytics): workflows, custom functions, APIs/webhooks, and third-party integrations.
Proven experience delivering multi-country or multi-entity CRM deployments and driving user adoption and change management for sales or field teams.
Strong knowledge of CRM platforms, APIs, workflow automation, SQL, and BI/analytics tools, including reporting automation and attribution modeling.
Experience evaluating enterprise AI, and automation platforms, and with experimentation frameworks and A/B testing.
Strong stakeholder management, strategic thinking, and analytical skills, with a bias for execution and comfort operating in a fast-paced, high-ambiguity environment.

Local benefits depending on the country of hire
Company-funded health insurance for employee and immediate family
Company-funded employee life and disability insurance
Paid vacation days, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone finance, headphone benefit, home office equipment allowance and wellness perks
Catered lunches

Remote (Worldwide)

PayJoy is proud to be an Equal Employment Opportunity employer and welcomes and encourages people of all backgrounds.
The company does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy is hiring a CRM Architect