Responsibilities
- Manage a dedicated portfolio of high-engagement accounts, acting as a trusted advisor to ensure long-term success and value realization across multiple stakeholders.
- Collaborate with sales, project management, and implementation teams to ensure new clients are smoothly onboarded and confident in platform use.
- Lead strategic discussions through regular business reviews to align on goals, product usage, satisfaction, and opportunities for deeper engagement.
- Proactively monitor account health, identify expansion potential, and mitigate risks to support retention, upsell, and customer advocacy.
- Respond promptly and professionally to client escalations, coordinating with internal teams to resolve issues and maintain trust.
- Track customer adoption patterns and usage behaviors to ensure effective platform utilization and guide best practices.
- Deliver exceptional service experiences that turn satisfied customers into loyal brand advocates.
- Develop deep knowledge of the industries served to provide relevant, insight-driven recommendations and onboarding strategies.
- Create and maintain internal playbooks and documentation tailored to different customer segments and industry needs.
- Strengthen customer relationships by connecting champions with relevant teams and peer users across the network.
- Enable customer self-sufficiency by delivering proactive education, guidance, and ongoing platform support.
- Support pre-sales efforts when needed by participating in technical discussions to ensure smooth transitions and aligned expectations.
Benefits
- Flexible work arrangements where role permits, with transparency about expectations.
- Equity stake for all full-time permanent employees to share in company growth.
- Fully covered health and dental insurance from day one, plus a $500 annual health spending account.
- Monthly reimbursement for fitness, wellness, or mental health initiatives.
- Career advancement based on performance, initiative, and collective impact.
- A culture of direct communication, clear expectations, and constructive feedback.
- Regular team events and social activities designed to foster genuine connection.
Compensation
Not specified
Work Arrangement
Hybrid
Team
Not specified
About Solink
The company’s mission is to protect what matters most by turning video security into real-time operational intelligence. Its cloud platform integrates with existing systems to deliver actionable insights, helping organizations reduce loss, improve efficiency, and respond faster to risks. Used by over 30,000 locations in 32+ countries—including major brands—it has received recognition from Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work.
Our Values
Act with urgency to match customer pace, deliver high-quality results with attention to detail, achieve outcomes through teamwork, and build trust through clarity, consistency, and care—guiding hiring, leadership, and growth decisions.
Why Solink?
A workplace where talented individuals thrive through flexibility, ownership, and meaningful benefits. Employees enjoy equity, full health coverage, wellness support, merit-based advancement, candid communication, and engaging social experiences—all within a fast-growing, recognized organization.
What to Expect from the Hiring Process
Initial call with Talent Team, interview with hiring manager, role-specific task or case (if applicable), final interviews with cross-functional team members, reference checks, offer and onboarding. Process may change based on business needs.
Other
- Candidates must pass a criminal records check upon hire.
- Must be a Canadian citizen (including dual citizens) or authorized to work in Canada.
- Must agree to comply with company security policies and standards.
Not specified
