About the Role
The role involves building strong relationships with clients, guiding them through the product lifecycle, and acting as their trusted advisor to maximize product value and retention.
Responsibilities
- Act as the primary point of contact for clients in German-speaking regions
- Onboard new customers and ensure smooth adoption of the platform
- Monitor customer health and proactively identify opportunities for improvement
- Coordinate with internal teams to resolve client issues efficiently
- Gather and relay customer feedback to product and development departments
- Support renewal processes and identify expansion opportunities
- Deliver regular success reviews and strategic check-ins
- Educate clients on best practices and advanced features
- Track key success metrics and report on customer outcomes
- Maintain accurate records in the CRM system
- Collaborate with sales during pre-contract stages for seamless handover
- Address customer concerns with empathy and professionalism
- Contribute to the creation of customer-facing resources
- Stay updated on product developments and industry trends
- Support the development of customer success playbooks
- Participate in client training sessions and webinars
- Escalate technical issues to the appropriate teams when needed
- Ensure clients achieve measurable business outcomes
- Promote customer advocacy and reference opportunities
- Work cross-functionally to improve customer experience
- Identify risks to retention and implement mitigation strategies
- Support the implementation of customer success technology tools
- Help refine processes based on customer insights
- Maintain cultural sensitivity in all client interactions
- Drive customer engagement through consistent communication
Compensation
Competitive salary with performance-based components
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Collaborative tech-driven team focused on customer-centric solutions
Why this role matters
Clients rely on dedicated support to achieve their goals, and this role directly influences their long-term satisfaction and success with the platform.
What we offer
Opportunities for professional growth, a supportive team environment, flexible working conditions, and involvement in shaping customer success strategies.
Available for qualified candidates requiring work authorization
