Requirements
- Fluent in English, German and French (mandatory).
- Based in Portugal with fully legal and valid documentation to work in the country.
- Experience in Customer Service or related fields.
- Flexibility to have the training in different hours due to time zone differences.
Nice to Have
- Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience.
- Preference for individuals who have a minimum of 2 years of experience supporting pharma/biotech call centers and/or experience in medical or commercial settings.
- Prior experience in customer support (ie. logistics, order to cash 3PL/Distributor coordination) is an asset.
- Prior experience with vaccine products in a Pharma/Biotech call center preferred
- Previous contact center experience is an asset
- Strong proficiency with spoken and written English, German (mandatory) and French (nice to have), as well as excellent written and verbal communication skills.
- Experience with Amazon Web Services (AWS) Connect & Salesforce Health/Service Cloud is preferred.
- Knowledge of Operating systems: Windows through the current version and Microsoft Office tools.
- Comfortable with PC Hardware environment: Laptops, Desktop and Printers.
- Experience with contact center telephony, email, and chat tool is preferred.
- Knowledge of using client relationship management systems is preferred.
Additional Information
- Based in Portugal with fully legal and valid documentation to work in the country.
- Flexibility to work shifts and adapt to different time zones.
- The schedule is set from 9 AM to 6 PM CET. The North America shift might be assigned to this resource (if needed) and that shift ends at 2 AM CET (approximately).
- Private health insurance + monthly internet allowance
- Full training is provided and dozens of E-Learning courses are available
- Shifts: Monday to Friday 40H/week.
- Employment: Permanent full-time, 100% remote from wherever you want in Portugal.
- Please apply with your CV in English.
