About the Role
This role is responsible for leading the vision and execution of the retail business, ensuring seamless operations, elevated in-store experiences, and sustainable growth across all retail locations.
Responsibilities
- Define and implement a strategic direction for retail operations globally
- Oversee the performance and development of retail teams across multiple locations
- Ensure consistent brand representation and customer service standards
- Lead store openings, relocations, and concept innovations
- Collaborate with marketing and product teams to align retail strategy with brand evolution
- Monitor sales performance and drive initiatives to meet financial targets
- Develop training programs to enhance staff capabilities and engagement
- Evaluate and refine store layouts and visual merchandising approaches
- Manage budgets and control operational costs across retail locations
- Analyze customer feedback and sales data to inform business decisions
- Build processes that support scalability and consistency in retail operations
- Represent retail leadership in cross-functional company planning
- Ensure compliance with legal, safety, and employment standards
- Foster a culture of inclusivity, accountability, and continuous improvement
- Lead performance reviews and talent development for retail managers
- Work closely with design and construction teams on store build-outs
- Develop key performance indicators and reporting frameworks for retail
- Advocate for customer needs in product and service development
- Manage relationships with external partners and vendors
- Support crisis management and operational continuity planning
- Drive sustainability initiatives within retail operations
- Evaluate emerging retail technologies and customer experience trends
- Ensure inventory accuracy and loss prevention strategies
- Maintain alignment between online and in-store brand experiences
- Lead seasonal planning and promotional execution in stores
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid with regular in-store presence required
Team
Part of the global leadership team, overseeing retail operations and reporting to senior executive leadership
Our Philosophy
- We believe retail is more than transactions—it's about meaningful connections, thoughtful design, and service that anticipates needs.
- Spaces should feel intuitive, welcoming, and true to the values of quality and sustainability.
What Success Looks Like
- Within 12 months, retail locations consistently exceed customer satisfaction benchmarks.
- Operational systems are standardized and scalable across regions.
- Team retention and engagement scores improve across all stores.
- Retail contributes meaningfully to overall brand growth and awareness.
