Responsibilities
- Provide ongoing support for ERP platform environments and security settings
- Support integrated applications including directory services and auditing systems
- Keep current and accurate technical records for software, systems, and security setups
- Work with internal departments to understand business workflows and resolve issues
- Partner with OPAL project team to define and improve cloud and systems administration processes
- Track changes and usage of cloud-based resources
- Record timelines and steps for system upgrade execution
- Help conduct testing and training activities as required
- Address technical problems related to ERP systems for project teams and company staff
- Manage security access configurations in the ERP system for project and enterprise users
- Investigate and resolve production incidents and enhancement requests
- Review ERP configurations to ensure alignment with industry best practices
- Maintain documentation on system administration processes and recurring issues
- Take part in regression testing to validate system changes
