This role supports scientists and laboratories using bioinformatics software for next-generation sequencing workflows. As a trusted technical resource, you will guide customers through software installation, configuration, and optimization of secondary analysis pipelines, ensuring accurate and efficient data interpretation.
Key Responsibilities
- Deliver on-site and remote training sessions to help users effectively operate and troubleshoot bioinformatics software
- Diagnose and resolve technical issues related to software deployment, data processing, and system integration
- Collaborate with cross-functional teams to relay customer feedback and support product improvements
- Assist in validating software updates and new features in customer environments
- Support sales efforts by demonstrating software capabilities and addressing technical inquiries
Qualifications
Candidates should hold a degree in bioinformatics, computational biology, or a related life sciences field, with demonstrated experience in NGS data analysis. Proficiency in Linux environments, command-line tools, and genomic data formats is essential. Strong communication skills and the ability to translate complex technical concepts for diverse audiences are critical for success.
The position involves regional travel across the Midwest to support customer sites, requiring flexibility and strong organizational skills. A commitment to customer success and continuous learning in bioinformatics is central to this role.
