As an Account Manager for the Asian market, you will play a central role in shaping and maintaining key client relationships. You’ll serve as the primary link between clients and internal support teams, ensuring service delivery consistently meets agreed KPIs, SLAs, and quality benchmarks. Your work will directly influence client retention, satisfaction, and long-term growth.
What You'll Do
- Lead onboarding for new clients and manage multiple accounts with a focus on operational excellence
- Act as the main point of contact, coordinating between clients and internal teams to ensure smooth, reliable service
- Monitor team performance and service quality using internal and external QA tools
- Analyze performance metrics, generate reports, and identify opportunities for process improvements
- Collect and interpret client feedback, translating insights into actionable changes for internal teams
- Collaborate with cross-functional departments to align service delivery with client expectations
- Keep product and process documentation up to date and support team development through onboarding and mentoring
- Lead initiatives that contribute to client success and long-term account growth
Requirements
- Fluent English proficiency (C1–C2 level)
- Minimum of 2 years in account management, operations, customer success, or team leadership within customer support, BPO, or SaaS environments
- Proven experience managing teams of 10+ support staff, including agents and specialists
- Strong communication, negotiation, and conflict-resolution abilities
- Strategic thinker with solid analytical skills and a focus on continuous improvement
- Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, or Aircall
- Familiarity with project and task management tools like Jira, Asana, or Monday
- Demonstrated ability to advocate for company interests while maintaining client trust
Preferred Qualifications
- Experience working with international clients across diverse cultural and communication contexts
- Familiarity with cryptocurrency products, including exchanges, wallets, and compliance frameworks
- Background in business development, upselling, or account expansion
- Experience collaborating with distributed teams across time zones
- Strong organizational skills and the ability to manage competing priorities effectively
Benefits
- Fully remote work with operations during business hours
- Compensation paid in USD
- Referral bonuses for successful hires
- Workload balanced with personal time, supported by an internal health policy
- Leadership that values professional growth and long-term collaboration
- Supportive environment for self-directed learning and development
- Culture of trust—no time tracking required
- Inclusive, international workplace with a focus on mutual respect
