Responsibilities
- Lead customers through successful implementations of the Iterable platform
- Build relationships with key stakeholders by learning and solving their challenges
- Manage internal resources, customer resources, and third parties as needed
- Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans
- Advocate internally for your customers’ product needs
- Effectively manage and complete on-time multiple projects simultaneously
- Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
- Keep your project plans and meeting notes organized and up to date in our system of record
- Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas
- Contribute to innovations in our processes, operations, tools, team structure, and service offerings
- Participate in cross-functional improvement initiatives to support the achievement of our OKRs
- Travel to onsites in order to gain valuable face-time with key customers
Requirements
- Coaching and teaching
- Strategic thinking
- Problem-solving
- Facilitating
- Training
- Empathy for customers and teammates
- Communicating and listening
- Project management
- Marketing technology
- A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable
- Understanding how data flows between systems in a tech stack
- 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams
Nice to Have
- Experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing
Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Work Arrangement
Remote (Worldwide)
Team
Structure: project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager
Additional Information
- Travel to onsites in order to gain valuable face-time with key customers
