Responsibilities
- Implement and support application deployments using manual and automated deployment processes.
- Ensure all releases are delivered according to approved change management procedures.
- Provide technical support before, during, and after production deployments.
- Collaborate with Release Managers to ensure successful implementation of releases with minimal service disruption.
- Maintain deployment documentation, standards, and operational procedures.
- Meet approved deployment schedules while ensuring quality and reliability.
- Administer and maintain IIS web servers supporting .NET-based applications.
- Configure and manage websites, bindings, SSL certificates, authentication methods, application pools, virtual directories, and worker processes.
- Manage Windows Server environments (2019, 2022 and 2025).
- Support Linux-based systems and associated web platforms where required.
- Work with Azure cloud services, including infrastructure and application platform services.
- Support containerized environments using Docker, Docker Compose, and Kubernetes.
- Ensure infrastructure requirements for applications are delivered within agreed SLAs.
- Monitor application and infrastructure health using enterprise monitoring platforms.
- Proactively identify, troubleshoot, and resolve infrastructure and application-related issues.
- Participate in major incident bridges and drive technical issue resolution to closure.
- Coordinate with infrastructure teams such as Network, Database Administration, Storage, Backup, Monitoring, Security, and Operations.
- Provide Level 2 technical support for production environments.
- Conduct root cause analysis and contribute to problem management activities.
- Support Microsoft SQL Server environments and coordinate with Database Administrators for performance optimization and issue resolution.
- Assist with SQL maintenance, troubleshooting, and basic development activities.
- Troubleshoot application performance issues involving IIS, ASP.NET, databases, cloud services, and integrations.
- Support Azure-hosted application components including Azure Functions and related platform services.
- Automate operational activities using PowerShell, Python, Bash, or other scripting languages.
- Design, maintain, and improve CI/CD pipelines and deployment automation.
- Work with tools such as Azure DevOps, Octopus Deploy, Jenkins, and related DevOps platforms.
- Contribute to Infrastructure-as-Code initiatives using Terraform.
- Identify opportunities for process optimization, standardization, and infrastructure improvement.
- Support transformation and infrastructure modernization initiatives.
- Act as the main point of contact for application teams regarding infrastructure requirements.
- Work closely with Business Analysts, Application Support teams, Release Managers, Developers, and Infrastructure teams.
- Ensure compliance with ITIL processes, including Incident, Problem, Change, and Service Request Management.
- Participate in technical reviews, outage calls, project meetings, and operational governance activities.
- Support infrastructure projects and organizational strategic programs as required.
Requirements
- Experience with .NET applications, IIS, Windows and Linux servers
- Experience with Azure services, SQL Server databases, containers, CI/CD platforms, and automation tools
- Ability to administer and maintain IIS web servers supporting .NET-based applications
- Ability to configure and manage websites, bindings, SSL certificates, authentication methods, application pools, virtual directories, and worker processes
- Experience managing Windows Server environments (2019, 2022, 2025)
- Support Linux-based systems and associated web platforms where required
- Experience working with Azure cloud services including infrastructure and application platform services
- Support containerized environments using Docker, Docker Compose, and Kubernetes
- Ensure infrastructure requirements for applications are delivered within agreed SLAs
- Monitor application and infrastructure health using enterprise monitoring platforms
- Proactively identify, troubleshoot, and resolve infrastructure and application-related issues
- Participate in major incident bridges and drive technical issue resolution to closure
- Coordinate with infrastructure teams such as Network, Database Administration, Storage, Backup, Monitoring, Security, and Operations
- Provide Level 2 technical support for production environments
- Conduct root cause analysis and contribute to problem management activities
- Support Microsoft SQL Server environments and coordinate with Database Administrators for performance optimization and issue resolution
- Assist with SQL maintenance, troubleshooting, and basic development activities
- Troubleshoot application performance issues involving IIS, ASP.NET, databases, cloud services, and integrations
- Support Azure-hosted application components including Azure Functions and related platform services
- Automate operational activities using PowerShell, Python, Bash, or other scripting languages
- Design, maintain, and improve CI/CD pipelines and deployment automation
- Work with tools such as Azure DevOps, Octopus Deploy, Jenkins, and related DevOps platforms
- Contribute to Infrastructure-as-Code initiatives using Terraform
- Ensure compliance with ITIL processes including Incident, Problem, Change, and Service Request Management
Work Arrangement
Remote (City/Region) — Indaiatuba, Brazil
