About the Role
This role is responsible for serving as the primary technical liaison between the customer and the company, ensuring high satisfaction, retention, and successful implementation of technology solutions across large accounts.
Responsibilities
- Act as the main technical contact for high-value enterprise clients
- Monitor customer health metrics and proactively address risks
- Collaborate with implementation and support teams during onboarding
- Translate business needs into technical configurations
- Drive adoption of platform features through training and guidance
- Identify and escalate product issues to engineering teams
- Conduct regular technical business reviews with stakeholders
- Support renewal and expansion opportunities with data-driven insights
- Maintain detailed account documentation and success plans
- Coordinate cross-functional resources during critical customer events
- Advocate for customer needs in product feedback loops
- Troubleshoot integration challenges with third-party systems
- Guide clients on best practices for system optimization
- Track and report on key performance indicators for assigned accounts
- Ensure compliance with technical service level agreements
- Manage post-implementation technical transitions
- Facilitate communication between customer IT teams and internal specialists
- Assist in resolving high-priority incidents with urgency
- Promote usage of self-service tools and knowledge resources
- Stay current on platform updates and new feature releases
- Support change management processes during system upgrades
- Document technical configurations and customer-specific workflows
- Evaluate customer environments for scalability and performance
- Provide input on technical documentation improvements
- Assist in the development of customer onboarding checklists
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote work
Team
Part of a global customer success team supporting enterprise clients
Why This Role Matters
You will play a critical role in ensuring long-term customer satisfaction and product success by bridging technical and business needs for strategic accounts.
What You’ll Achieve
You will directly influence customer retention, drive platform adoption, and contribute to shaping future product enhancements based on real-world feedback.
Available for qualified candidates
