Responsibilities
- Maintain and support wired and wireless network components such as switches, access points, firewalls, and cabling infrastructure
- Diagnose and resolve network connectivity problems across user devices, conference rooms, laboratories, and office spaces
- Help configure network services including VLAN assignments, DNS, DHCP, and IP address management
- Support secure remote access and VPN solutions in collaboration with IT and cybersecurity teams
- Provide technical assistance for endpoints running macOS, Ubuntu/Linux, and Windows operating systems
- Assist in deploying, configuring, and maintaining end-user devices and connected peripherals
- Support basic server operations and virtual environments, including platforms like VMware
- Manage device access and user permissions using directory and endpoint management tools such as JumpCloud, Jamf, or Intune
- Troubleshoot and maintain audiovisual systems in meeting rooms and collaborative workspaces
- Ensure stable network and system performance during meetings, presentations, and company-wide events
- Collaborate with on-site personnel to fulfill daily IT and audiovisual support requirements
- Follow security best practices for network and system configurations, including patching and access controls
- Assist in complying with data security and export control regulations, such as 10 CFR Part 810
- Support data backup, recovery processes, and basic monitoring for networked systems
- Collaborate with IT and cybersecurity teams on infrastructure enhancements and new technology rollouts
- Assist in upgrading, refreshing, and expanding network and system environments
- Document network topologies, system configurations, operational procedures, and troubleshooting methods
- Identify patterns in technical issues and recommend solutions to improve system reliability and user satisfaction
Benefits
- Flexible paid time off
- Equity compensation
- Market-competitive salary
- 401(k) retirement plan
- Comprehensive health insurance coverage
- Flexible spending account (FSA)
- Flexible work schedule
- Additional employee benefits
Work Arrangement
On-site — Santa Clara, CA
Other
- Remote employees must travel to the Santa Clara, CA headquarters twice per quarter, as needed for team meetings, off-sites, and company events.
- New hires must be physically present at the Santa Clara, CA headquarters for the first two weeks of onboarding.
- This role may involve access to information regulated by U.S. export control laws. Eligibility is limited to individuals who qualify as U.S. persons under applicable regulations.
