Responsibilities
- Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums.
- Identify and resolve a variety of in-game concerns, helping players with technical issues related to gameplay and accounts.
- Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups.
- Clearly communicate with players regarding game mechanics, features, and updates.
- Collaborate with the development team to relay player feedback and identify recurring issues.
- Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.
- Assist in improving support processes and initiatives aimed at enhancing player satisfaction.
Requirements
- Fluency in Norwegian and English, with excellent verbal and written communication skills.
- Prior experience in customer support, particularly in the gaming industry, is highly valued.
- Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges.
- A real passion for gaming, with an understanding of game mechanics and community dynamics.
- Willingness to work flexible hours, including nights and weekends, to support players' needs.
- A positive, empathetic attitude with a strong commitment to providing exceptional player support.
Nice to Have
- Experience with customer support tools and ticketing systems is a plus.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year And Much More...
Additional Information
- Fluency in Norwegian and English required
- Willingness to work flexible hours, including nights and weekends
- Relocation assistance provided (flight, airport transfer, hotel)
- Training provided and fully paid
