About the Role
The role involves providing hands-on technical service for laboratory equipment, troubleshooting system issues, and performing scheduled maintenance to ensure reliable instrument operation in customer environments.
Responsibilities
- Install and configure scientific instruments at client locations
- Perform routine maintenance and calibration of equipment
- Diagnose and resolve technical malfunctions promptly
- Ensure compliance with safety and quality standards
- Provide on-the-spot training to laboratory personnel
- Document service activities and outcomes accurately
- Respond to urgent service requests within defined timeframes
- Collaborate with technical teams to escalate complex issues
- Maintain inventory of spare parts and tools
- Follow detailed service protocols and manufacturer guidelines
- Verify instrument performance post-repair or installation
- Communicate technical updates to customers clearly
- Adhere to regulatory requirements for device servicing
- Support validation and qualification processes
- Minimize instrument downtime through proactive servicing
- Track and report recurring equipment issues
- Maintain up-to-date technical certifications
- Coordinate service schedules with client operations
- Use diagnostic software to assess system health
- Ensure customer satisfaction through reliable service delivery
Nice to Have
- Experience servicing life science instrumentation
- Background in molecular biology equipment
- Certification in biomedical equipment technology
- Familiarity with GLP and GMP environments
- Prior work with automated laboratory systems
Compensation
Competitive salary and benefits package
Work Arrangement
Full-time with field-based responsibilities requiring travel
Team
Part of the global technical support team focused on instrument performance
Why This Role Matters
This position ensures that critical research and diagnostic tools operate reliably, directly supporting advancements in life sciences and healthcare innovation through consistent technical support and precision service.
What We Offer
Opportunities for professional development, a collaborative work culture, comprehensive benefits, and the chance to work with cutting-edge technology in a globally recognized organization.
Not available for this position
