Responsibilities
- Extract, consolidate, and structure operational data from CRM systems, dialer platforms, and related contact center technologies on a recurring basis
- Create and manage dashboards and reports monitoring core outbound program performance indicators such as contact rates, conversion rates, call volume, and advocate output
- Produce and deliver daily, weekly, and monthly performance summaries to executive leadership
- Maintain data integrity and uniformity across all reporting outputs and tracking systems
- Evaluate team and individual performance metrics to detect trends, patterns, and improvement opportunities
- Respond to leadership inquiries with data extraction, custom analysis, and in-depth performance assessments
- Transform analytical results into clear, accessible summaries for non-technical audiences and leadership
- Promptly identify and communicate data irregularities or performance issues to leadership
- Contribute to the development and upkeep of reporting frameworks and data tracking systems for outbound operations
- Design and manage reporting tools, spreadsheets, and templates that support daily program functions
- Seek out and propose enhancements to data collection and reporting workflows for greater efficiency
- Document data sources, definitions, and reporting procedures to ensure consistency and knowledge continuity
- Collaborate with leadership to align reporting practices with program objectives and performance benchmarks
- Address data requests from cross-functional teams accurately and within expected timeframes
- Support special initiatives and projects requiring data analysis or reporting support as needed
- Perform additional duties as assigned
Work Arrangement
Hybrid — Dallas, TX, New York, NY, Washington, DC
Other
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
