We're seeking a dedicated Overnight Sales & Customer Service Representative to provide responsive, solutions-driven support to customers through phone, email, chat, and social media. In this remote role, you'll play a key part in resolving inquiries, addressing concerns, and helping meet sales targets—all from a professional home office setup.
What You'll Do
- Respond to customer questions and issues using phone, email, chat, or social platforms
- Work to resolve concerns calmly and effectively, escalating when appropriate
- Process requests for assistance, including payment-related actions
- Document interactions thoroughly for reporting and compliance
- Share insights from customer conversations to help improve service
- Meet established performance and sales goals
What You Need
- High School Diploma or equivalent
- At least six months of customer service experience
- Minimum typing speed of 25 words per minute
- Proficiency with Windows-based computers and standard desktop applications
- Reliable, high-speed internet: 15+ Mbps download, 5+ Mbps upload, under 50ms ping
- Internet service must not rely on satellite, mobile hotspots, or VPNs
- Proof of internet speed will be required
- Quiet, distraction-free workspace
- Must be 18 years or older
Nice to Have
- Prior experience in sales or customer service
- Some college coursework or a completed degree
What We Offer
- Paid training to get you ready for success
- Competitive pay and performance-based compensation
- Comprehensive benefits including medical, dental, vision, and 401k
- Paid time off and wellness programs
- Supportive, inclusive work culture focused on growth and balance
Work Environment
This is a remote position available to residents of select U.S. states. The role includes overnight shifts to support extended business hours. We value inclusion and are committed to equal opportunity for all applicants and employees.
