Responsibilities
- Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa
- Report and minutes writing in English or Chinese
Requirements
- Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
- To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
- Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Escalating real-time issues to client/supervisor.
- Translate Mandarin to English and vice versa
- Report and minutes writing in English or Chinese
Additional Information
- Language requirements: English and Chinese (Mandarin) fluency required for translation and communication
