About the Role
This role involves designing end-to-end service experiences within a digital collaboration environment, working closely with product and research teams to identify user needs and translate them into effective, scalable solutions.
Responsibilities
- Collaborate with product managers and researchers to uncover user pain points
- Develop service design frameworks that align with user goals
- Create journey maps and service blueprints to visualize interactions
- Design workflows that simplify complex user processes
- Conduct usability testing to validate design concepts
- Iterate on prototypes based on user feedback
- Work with engineers to ensure design feasibility
- Maintain consistency across touchpoints in the user journey
- Translate insights into actionable design improvements
- Support the development of design systems for services
- Lead co-creation sessions with stakeholders
- Communicate design rationale to cross-functional teams
- Balance user needs with business objectives
- Explore new service opportunities through design research
- Document service design patterns and best practices
- Ensure accessibility and inclusivity in service design
- Analyze customer feedback to inform design decisions
- Prototype service interactions using various fidelity methods
- Facilitate workshops to gather cross-team input
- Integrate qualitative research into the design process
- Define key service metrics in collaboration with product teams
- Advocate for user-centered design throughout the organization
- Contribute to long-term service strategy
- Align service initiatives with product vision
- Support onboarding and training through service design
Compensation
Competitive salary based on experience and location
Work Arrangement
Remote-friendly with flexible scheduling
Team
Part of a global product design team focused on innovation and user experience
About the LUMA Initiative
LUMA is a dedicated practice focused on advancing service design within the product ecosystem, emphasizing structured methodologies and scalable solutions for collaborative environments.
What We Value
We prioritize empathy, clarity, and iterative learning in our design process, fostering a culture where diverse perspectives lead to stronger outcomes.
Available for qualified candidates in select regions
