Responsibilities
- Implementing and supporting custom deployments and integration of various NICE product suites for clients.
- Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
- Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers.
- Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.
- Using best practice methods, quality standards, and guidelines on all project phases.
Requirements
- System/implementation engineering for complex data driven solutions
- Scripting (PowerShell / .Net / C#/Java, etc.)
- APIs (REST, SOAP) including interfacing with Postman or Fiddler
- Data handling, including RDBMS (MS SQL)
- Technical and analytical skills
- Windows server/client
- Efficient, effective and respectful communication skills both with customers and within internal departments.
- Listening, ability to identify and validate assumptions.
- Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
- Delivery of technical information (written and verbal) to customers of varying technical expertise and experience
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
Nice to Have
- Programming (e.g. C#)
- .Net framework
- MS Azure Cloud technologies (or equivalent)
- Policing or criminal justice sector within an IT environment
Benefits
- Learn more about the Benefits at NICE
- Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Work Arrangement
On-site — Hedge End, near Southampton, UK
Team
Structure: technology team
Additional Information
- Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.
- This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) – 5 days per week.
