Responsibilities
- Oversee patient caseload with a focus on resolving gaps in both clinical and non-clinical care needs.
- Connect patients with community resources that support and enhance their treatment plans.
- Educate patients on managing chronic conditions and improve their understanding of health-related information.
- Conduct medication oversight, including identifying risks, reconciling prescriptions, supporting adherence, and arranging refills.
- Support timely access to essential services such as Home Health, Durable Medical Equipment (DME), and Home Infusion.
- Address patient inquiries promptly and foster open communication to assess individual needs.
- Facilitate referral processing and coordinate appointment scheduling for patients.
Benefits
- Comprehensive health coverage including medical, dental, and vision plans
- Paid public holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- 401k retirement plan with employer matching contributions
- Company-issued laptop for work use
Work Arrangement
Remote (Worldwide)
Other
- Fully remote role allowing work from home without commuting
- Stable full-time schedule: Monday through Friday, no weekends, with minimal on-call duties averaging once per year
- Reliable high-speed Wi-Fi connection required
- Dedicated home office or HIPAA-compliant workspace necessary
- Position involves prolonged sitting
- Clear verbal communication and attentive listening skills required, primarily over phone
- Ability to comprehend, interpret, and document information accurately during live phone conversations
- Eligible for quarterly bonus incentives
- Opportunities to earn additional income through overtime assignments
