Manage and strengthen a growing network of repairer partners across the North Island, focusing on seamless onboarding, long-term engagement, and platform adoption. You'll be the primary point of contact from first interaction through ongoing support, ensuring repairers understand the full value of the platform and are equipped to use it effectively.
Key Responsibilities
- Build and manage a prioritised pipeline of repairer onboarding, working with both national chains and independent businesses to ensure smooth integration.
- Conduct discovery sessions, deliver tailored demonstrations, and develop proposals that align with each repairer’s operational needs and challenges.
- Provide ongoing support to increase platform usage and resolve pain points, helping existing partners get more value over time.
- Act as a bridge between the field and internal teams—gathering insights from repairers and delivering structured feedback to product, engineering, and leadership.
- Anticipate customer questions by identifying common gaps in knowledge and creating proactive resources or processes to address them.
- Stay ahead of industry shifts and internal growth, continuously developing your expertise to support the company’s evolving needs.
What We’re Looking For
You have direct experience working with automotive repair businesses—either as part of a collision repair operation or as a supplier. You’re skilled at managing multiple accounts efficiently, delivering strong customer outcomes, and communicating clearly in English.
Experience in tech sales, key account management, or business development within a fast-paced startup environment is a plus. So is background in automotive e-commerce or customer service. We value experience across diverse regions and cultures, especially when it comes to adapting communication and problem-solving approaches.
Work Environment & Benefits
This role is based in Auckland with regular travel across the North Island. The company maintains physical offices in key cities, where teams are encouraged to collaborate in person while retaining flexibility to manage schedules around personal needs.
- Fresh, healthy lunches provided daily at office locations, with snacks and drinks available.
- Annual $1,500 wellness allowance (or local equivalent) for health-related expenses—gym memberships, medical visits, physiotherapy, and more.
- Generous parental leave: three months fully paid for primary caregivers, with flexible return options.
- Relocation support offered for those moving to join the team, whether from overseas or within New Zealand.
- Commute assistance through either a paid parking pass or transport allowance for office commuters.
- Modern, thoughtfully designed workspaces that encourage collaboration and creativity.
- Regular team events—from weekly gatherings to global offsites—foster connection and celebration.
The company is committed to building an inclusive environment and actively encourages applicants from underrepresented backgrounds. We believe diverse perspectives strengthen our team and drive better outcomes for everyone.
