Responsibilities
- Create a welcoming atmosphere by interacting with customers professionally and resolving concerns promptly.
- Oversee and support the training of team members to meet established performance and service benchmarks.
- Identify and recruit qualified individuals using approved hiring methods and platforms.
- Manage store opening and closing procedures, including cash and inventory counts, and adherence to security protocols.
- Safeguard company assets through proper inventory tracking, facility security, documentation practices, and loan security measures.
- Implement and maintain operational processes related to inventory, loan administration, product display, store appearance, systems, and reporting.
- Analyze financial reports and lead initiatives to improve store profitability through team communication and goal setting.
- Ensure all operations align with or surpass company-defined standards.
- Supervise loan evaluation and purchasing practices to maintain loan quality and value integrity.
- Complete assigned development tasks and training modules as directed.
- Communicate effectively with team members to reinforce understanding of store goals and financial targets.
- Maintain current knowledge of products and services offered.
- Serve as acting manager during the absence of the Store Manager.
- Perform additional duties as assigned by management.
Benefits
- Comprehensive health and supplemental insurance options, including medical, dental, vision, and life coverage, subject to eligibility.
- Favorable work schedule with most locations operating from 9 AM to 6 PM and many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years, adjusted per local requirements if applicable.
- Sick and personal time: 8 hours available after six months, 16 hours annually from years two to five, and 24 hours after five years, adjusted per local regulations if applicable.
- Employee discount available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months for employees aged 21 and older.
- Eligibility for a pet insurance program.
Compensation
Actual pay varies by location, qualifications, and experience; base rate does not fall below local minimum wage; commission and bonus opportunities available.
Work Arrangement
On-site
Team
Reports to Store Manager
Other
- Assistant Store Managers are eligible for commission based on individual productivity, with potential earnings of 2-8% of gross profit from personal performance.
- Eligibility for performance-based bonuses tied to store results.
- Final pay rate depends on work location, qualifications, and prior experience.
- Employees must agree to a binding arbitration agreement for dispute resolution.
- Pay rates comply with or exceed applicable local minimum wage laws.
- Earned Wage Access is provided by NetSpend; enrollment required; terms, restrictions, and fees apply.
- The 401k program is available to employees aged 21 and older after six months of employment.
- Maximum base pay is determined by applicant's relevant experience and skills.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text STOP to unsubscribe from messages; click unsubscribe to opt out of emails.
- Reasonable accommodations are available for qualified individuals with disabilities.
Not mentioned
