Responsibilities
- Welcomes customers warmly and builds trust to better understand their needs and recommend suitable financial options.
- Completes opening and closing tasks that do not involve management responsibilities.
- Maintains a tidy, organized sales floor with properly displayed and fully stocked inventory.
- Processes sales and pawn transactions following company guidelines, internal practices, and legal regulations.
- Manages cash and valuable items in strict adherence to established protocols and compliance standards.
- Answers phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective dialogue.
- Collaborates with colleagues to ensure every customer has a positive and lasting impression.
- Completes all required training assignments successfully.
- Performs additional related tasks as assigned by management.
Benefits
- Extensive health coverage options including medical, dental, vision, life insurance, and supplemental plans, subject to eligibility.
- Favorable work schedule with most locations operating from 9 a.m. to 6 p.m. and many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of accrued wages up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation begins with one week after six months of full-time service, increasing to two weeks after one year and up to three weeks (120 hours) after five years, adjusted as needed for local laws.
- Sick and personal time starts at 8 hours after six months, increases to 16 hours annually from years two to five, and reaches 24 hours after five years, compliant with regional requirements.
- Employee discount available from the first day of employment.
- Tuition Reimbursement of up to $2,000 per year through FirstCash Education for qualifying full-time employees.
- Access to more than 10,000 discounts from over 1,000 brands via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Wages will meet or exceed all applicable local minimum wage laws.
- All employees must agree to a binding arbitration agreement for dispute resolution.
- Submitting an application indicates consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data charges may apply for text communications.
- Text message subscriptions can be canceled at any time by replying STOP.
- Email subscriptions can be unsubscribed from by clicking the unsubscribe link in any message.
- The 401k program is open to all employees aged 21 and older.
- Earned Wage Access is provided through NetSpend; employee enrollment is required and subject to fees and restrictions.
