Responsibilities
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
- Identify Cost Optimization opportunities within the Customer Cloud environment
- Work with Cloud Vendors Sales Rep on mutual customers.
Requirements
- 5+ years of experience in Account Management supporting the EMEA market
- 3+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
- Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
- Strong verbal/written communication skills in English and Spanish, and ideally additional languages (e.g. Italian, French, etc)
- Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
- Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae
- A desire to grow within the organization and continuously broaden your skill sets
- A great sense of humor and enjoys having fun at work
Nice to Have
- Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
Benefits
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Team
Structure: EMEA Account Management team
Additional Information
- We embrace and support leveling up your skills professionally and personally.
- We’re all about being entrepreneurial, pursuing knowledge and having fun!
