Hybrid

Coveo is hiring a Senior Account Manager

Responsibilities

  • Own and develop your territory – Manage a portfolio of existing enterprise customers, serving as the primary point of contact and owning the customer relationship throughout the engagement. Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
  • Expand customer value and revenue – Create and maintain effective, strategic account plans to align with customer business objectives and ensure revenue growth and retention.
  • Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes. Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value. Working closely with cross-functional teams including customer success, marketing, product, renewals ,and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation. Meeting / exceeding quarterly revenue and goal targets.

Requirements

  • 6+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to enterprise global accounts (AI, Big Data, Cloud, etc).
  • Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
  • Strong foundation in Enterprise Account approach that aligns solutions to customer strategies to drive expansion.
  • Quota-carrying experience in expanding existing named accounts while ensuring high customer satisfaction and retention.
  • Skilled at building and managing a strong pipeline for your portfolio.
  • Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts.

Nice to Have

  • MEDDPICC certification

Work Arrangement

Hybrid

Additional Information

  • You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you. If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place! You’re humble, curious, creative, open and most importantly, passionate!
  • I don't check all the boxes. Should I still apply? Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
About company
Coveo
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. It uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees.
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Job Details
Category other
Posted 4 months ago