OpenBet is hiring a Senior Application Support Engineer to focus on supporting, debugging, and improving the functionality and performance of applications and systems running on high-availability production environments. You will join a global team of 1,200+ experts across 14 countries.
What You'll Do
- Own and investigate a wide variety of production issues at both an application and database level.
- Produce robust, well-written solutions for production issues.
- Effectively communicate investigation status to the customer.
- Review and deploy fixes to production environments.
- Liaise with the development and problem management teams as appropriate to resolve issues.
- Provide support and mentorship to less experienced members of the team and ensure quick resolution to escalated issues.
- Enhance and maintain support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Participate in a rota schedule which includes working on weekends and bank holidays.
What We're Looking For
- A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university.
- 5 - 8 years of experience in an application support role, with proven record of technical investigation and creating solutions to problems.
- 3 –4 years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries.
- Strong fundamental programming skills (data structures, algorithms).
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and spoken.
- An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.
Nice to Have
- Advanced knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and commands.
- Advanced knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.).
- Advanced knowledge of LAMP (Linux, Apache, MySQL, PHP) website design.
- Advanced knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP).
- Experience using version control systems (GIT, Subversion, CVS, etc.).
- Advanced knowledge of scripting languages such as Perl, Python, JavaScript.
- Familiarity with Jira ticketing system.
Technical Stack
- Languages: Java, J2EE, C, C++, Python, PHP, Perl, JavaScript, SQL
- Systems: Unix/Linux, LAMP
- Monitoring: Grafana, Datadog, Squadcast
- Web Tech: HTML, HTML5, CSS, XML, HTTP, TCP/IP
- Tools: GIT, Subversion, CVS, Jira
Team & Environment
You'll join a team of 1,200+ experts across 14 countries.
Benefits & Compensation
- Attractive benefits, an open and supportive environment as well as a modern and exciting workplace.
- The opportunity to interact with global teams on a regular basis.
- Tangible and genuine development – at OpenBet, you can take your career where you want it to go.
- Flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career.
Work Mode
This role operates on a hybrid work model.
OpenBet celebrates diversity and believes in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities.
