This role is responsible for maintaining and advancing quality assurance standards within a healthcare technology environment. The Senior Benefits QA Analyst leads core QA operations, ensuring accurate and reliable performance of the drug acquisition platform through rigorous testing and process oversight.
Key Responsibilities
- Monitor and report on project progress, identifying and escalating issues to improve workflow effectiveness
- Partner with engineering teams to refine system functionality and implement automation solutions
- Provide guidance and support to junior QA analysts handling complex benefit configurations and daily tasks
- Serve as a go-to resource for departmental standards, procedures, and best practices
- Lead continuous improvements to test plans to verify system functionality aligns with original specifications
- Maintain the accuracy and consistency of plan data across business applications
- Develop and track performance metrics, identify inefficiencies, and establish quality benchmarks
Qualifications
Candidates must hold a bachelor’s degree or equivalent professional experience, along with at least six years in quality assurance within a healthcare or insurance setting. Strong attention to detail in data analysis and reporting is essential, including hands-on experience with pivot tables, charts, and formulas. Proficiency in Microsoft Excel is required, and familiarity with MySQL is a plus.
Success in this role demands strong analytical thinking, clear communication across teams, and the ability to work independently while solving complex problems efficiently. The ideal candidate is adaptable, proactive, and thrives in a fast-moving technical environment.
Benefits
- Comprehensive medical, dental, vision, pharmacy, and life insurance coverage
- Flexible Spending Account (FSA) options
- 401(k) retirement plan with company support
- Short- and long-term disability protection
- Discretionary paid time off and paid holidays
- Wellness programs and commuter benefits
- Paid parental leave
- Employee Assistance Program (EAP) for personal support
- Onsite perks including stocked kitchens at office locations
- Access to professional growth and training initiatives
