Role Overview
This position is central to maintaining and improving the ICT infrastructure that supports emergency services. As a Senior ICT Engineer, you will deliver technical expertise across ongoing operations, system upgrades, and project rollouts. The role operates in a hybrid capacity, combining remote work with site visits, and includes participation in a rotating on-call schedule to ensure continuous service availability.
Key Responsibilities
- Deliver second-line support for ICT systems, including hardware, software, networks, and applications
- Design, test, and deploy new technologies and system enhancements efficiently
- Maintain accurate documentation for configurations, network maps, and operational procedures
- Coordinate with external vendors to meet service level agreements and technical standards
- Manage infrastructure lifecycle processes and forecast capacity needs
- After training, join a 24/7 on-call rotation on a one-week-in-four basis
- Follow ITIL frameworks to ensure consistent and reliable service delivery
Required Qualifications
- Proficiency in Windows Operating Systems and Active Directory administration
- Experience deploying Microsoft security updates across endpoints and servers
- Solid understanding of networking and core IT infrastructure principles
- Demonstrated troubleshooting and problem-solving abilities
- Ability to perform effectively under pressure in fast-paced environments
- Strong written and verbal communication skills
- Capacity to work autonomously or collaboratively within a team
- Security clearance at NPPV3 & SC level, or eligibility to obtain
- Valid UK driving license
- Hands-on experience with CAD systems, ICCS platforms, and Fire Station End / GD92 / MDT support
- Working knowledge of Azure, Office 365, backup and disaster recovery solutions
- Familiarity with Manage Engine, Microsoft SCCM, Intune, and mobile device management tools
- Background in service-level-driven support environments
Preferred Qualifications
- Experience in emergency services or other high-availability sectors
- Relevant certifications such as Microsoft, ITIL, or equivalent qualifications
Technical Environment
Technologies in use include Windows OS, Active Directory, Microsoft security patching, networking infrastructure, Azure cloud services, Office 365, backup and disaster recovery platforms, Manage Engine, SCCM, Intune, mobile device management, CAD systems, ICCS, and Fire Station End / GD92 / MDT devices.
Work Arrangement
This is a hybrid role based in the Northern region, offering flexibility in work location. You may work remotely, attend regional offices, or travel to customer sites as required. A company vehicle is provided for work-related travel.
Compensation and Benefits
- Competitive base salary with an additional on-call allowance for one week in every four
- 26 days of annual leave plus 8 public holidays, with options to buy or sell leave days
- Company pension plan
- Access to a flexible benefits platform
- Family-friendly policies and wellbeing support
- Occupational health services and mental health resources
- Discounts on retail, dining, and entertainment through the employee rewards program
Company Values
The organisation values collaboration, inclusion, customer focus, and personal accountability. The team culture emphasizes mutual support, clear communication, and a commitment to service excellence in critical environments.
Equal Opportunity
The company is committed to building a diverse and inclusive workplace where all individuals feel respected and empowered. It supports equal opportunities for people of all backgrounds and beliefs, reflecting the communities it serves.
