This role is central to ensuring a seamless technology experience for employees across international locations. You’ll provide responsive on-site and remote support, diagnosing and resolving issues on Windows and Apple devices, operating systems, and key SaaS platforms including Google Workspace, Slack, Zoom, and Okta.
Key Responsibilities
- Support new hires weekly by setting up devices, provisioning accounts, and guiding them through initial system access
- Troubleshoot desktop, mobile, and network issues with a focus on rapid resolution and minimal downtime
- Manage audiovisual systems in meeting spaces and event venues, ensuring reliable performance for internal and external communications
- Document solutions clearly and maintain up-to-date knowledge resources accessible to both technical and non-technical users
- Administer user access and configurations in cloud platforms, ensuring security and efficiency
- Escalate and coordinate complex technical issues while maintaining clear communication with stakeholders
- Collaborate with global IT teams to refine support processes and share insights from frontline experience
- Perform physical setup and reconfiguration of IT equipment, including monitors, workstations, and server components
- Adapt quickly to shifting priorities in a high-growth environment, balancing urgent requests with long-term improvements
What We’re Looking For
- Proven experience supporting macOS and Windows environments in enterprise settings
- Strong familiarity with networking fundamentals such as DNS, Wi-Fi configuration, and connectivity troubleshooting
- Demonstrated ability to communicate technical concepts clearly, verbally and in writing
- Background in managing SaaS applications including Google Workspace, JIRA, Confluence, and identity providers like Okta
- Experience working across time zones and cultures, with sensitivity to language and communication differences
- Customer-first mindset, with a focus on empathy, reliability, and service excellence
- Flexibility to support occasional after-hours events or system upgrades as needed
- Ability to thrive in ambiguous, fast-moving environments without rigid hierarchies
Environment & Culture
The team values ownership, curiosity, and practical problem-solving from first principles. You’ll work in a hybrid model with regular in-office presence, supporting onboarding sessions and office technology needs. AI tools are integrated into workflows to enhance efficiency. Career growth is accelerated through exposure to global operations and direct impact on infrastructure decisions. The culture emphasizes collaboration, humility, and moving quickly with sound judgment.
