Shape the future of voice-driven customer interactions by designing and refining IVR applications that serve millions. In this role, you'll develop robust, scalable solutions using Java EE and Spring Boot, ensuring systems are tightly integrated with internal services and optimized for performance.
What You’ll Do
- Design, code, and maintain IVR platforms based on evolving business and technical needs
- Integrate voice solutions with backend systems and third-party services
- Monitor system performance and lead improvements that enhance reliability and user experience
- Diagnose and resolve technical issues across the IVR and contact center ecosystem
- Partner with project managers and stakeholders to deliver high-quality solutions on schedule
- Support regional objectives while aligning with global engineering standards
- Contribute to long-term architectural strategies for call routing and voice automation
- Explain technical details clearly to both technical teams and business partners
What We’re Looking For
- 7+ years of professional software development experience
- Strong command of Java EE, Spring Boot, and Spring Core
- Firm grasp of object-oriented design, programming principles, and common design patterns
- Proven background in building and supporting IVR applications
- Familiarity with voice contact center infrastructure and IVR technologies
- Proficiency with SQL for data handling and application logic
- Excellent problem-solving and analytical abilities
- Clear communication skills across technical and non-technical audiences
- Ability to operate independently in a fast-moving, global setting
Nice to Have
- Experience with speech technologies such as VoiceXML, SRGS, MRCP, or CCXML
Technology Environment
Java EE, Spring Boot, Spring Core, SQL, IVR platforms, VoiceXML, SRGS, MRCP, CCXML
Why This Environment Stands Out
- Performance-driven culture: Join a team with a 99% project success rate and consistent double-digit revenue growth
- Remote-first flexibility: Work from anywhere with full support for remote collaboration
- Investment in growth: Access certification programs, mentorship, talent development, and internal mobility
- Global reach: Contribute to high-impact projects for leading international clients
- Inclusive environment: Be part of a diverse, multicultural team that values open communication and regular team engagement
- Social responsibility: Support sustainable practices in IT education, community development, environmental stewardship, fair operations, and gender equality
Compensation & Benefits
- Competitive salary and comprehensive benefits
- Health insurance coverage
- Language training opportunities
- Relocation support available
Work Model
Full remote flexibility across global locations — no office requirement. This role supports a distributed, collaborative work culture with emphasis on autonomy and connection.
Our Commitment to Inclusion
We believe diverse perspectives drive better outcomes. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected characteristic under applicable law.
