Requirements
- 7+ years of experience in Customer Success, Account Management, or a related field
- minimum of 5+ years managing CSMs supporting Enterprise clients in a leadership function
- Proven success leading teams managing large, complex customers with multi-stakeholder engagement
- Deep understanding of enterprise and scale customer dynamics, SaaS customer lifecycle, and value realization frameworks
- Passion for developing and empowering people, with a strong track record of coaching and performance management
- Strategic thinker with strong business acumen and an ability to translate data into action
- Excellent communicator with experience influencing stakeholders at all levels, including executives
- Highly organized, operationally strong, and comfortable with ambiguity in a scaling environment
- Demonstrate high emotional intelligence and self-awareness, with ability to adapt leadership style to team needs
- Champions a growth mindset and fosters a culture of continuous learning and development
- Makes values-driven decisions and models company values in all interactions
Nice to Have
- Experience with tools such as Salesforce or CRM/CS platforms
Benefits
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week
- Regular in-person team events: we bond over vibrant events that are as unique as our team
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about
- 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources
- Competitive benefits: just as our team spans the globe, so does our benefits package
- Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that's why every employee receives Virtual Shares
Work Arrangement
Hybrid — APJ
Additional Information
- Flexible working hours
- Access to mental health resources
- Global presence with employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan
