Role Overview
Join a globally recognized technology organization in a key role ensuring the stability and efficiency of mission-critical systems. As a Senior Production Support Engineer, you will be responsible for monitoring, diagnosing, and resolving technical issues across application and data environments, with a strong focus on maintaining service levels and supporting business continuity.
Key Responsibilities
- Monitor production systems to ensure consistent performance, availability, and compliance with service level agreements.
- Diagnose and resolve application defects, data flow disruptions, and integration failures within defined timeframes.
- Deliver responsive, client-oriented support by communicating incident status and resolution progress clearly and promptly.
- Analyze existing platforms and workflows to identify opportunities for improvement in scalability, reliability, and operational efficiency.
- Conduct root cause investigations for system outages or performance degradation, and implement corrective code or configuration changes.
- Collaborate with business units, risk management, and IT teams to align technical solutions with operational requirements.
- Participate in on-call rotations, providing after-hours and weekend support as needed to maintain system uptime.
- Document incidents, resolutions, and system modifications to support audit readiness and knowledge sharing.
Required Qualifications
- Minimum of five years supporting .NET-based production applications.
- At least three years of hands-on experience with ETL platforms such as Informatica or Microsoft SSIS.
- Proven experience working with AWS cloud services in a support or operations capacity.
- Strong technical proficiency in .NET, C#, VB.NET, VB6, JavaScript, and HTML.
- Ability to analyze, tune, and optimize database queries and data pipeline performance.
- Experience troubleshooting and enhancing cloud-based data workflows for security, speed, and resilience.
- Solid background in system upgrades, configuration management, and debugging legacy and modern applications.
- Skilled in resolving complex technical issues under pressure and managing escalation paths effectively.
- Understanding of data privacy standards and secure coding practices.
- Excellent verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
- Detail-oriented with strong organizational abilities and a structured approach to problem-solving.
- Reliable availability for off-hours support when operational demands require it.
Preferred Background
- Familiarity with systems and processes in the insurance sector is advantageous.
Technology Environment
.NET, C#, VB.NET, VB6, JavaScript, HTML, Informatica, Microsoft SSIS, AWS
Work Environment
This role is based in Mexico City, Mexico. While flexible work arrangements may be available, in-person presence may be required periodically for team collaboration or client engagements, depending on project needs. The organization supports adaptable work models aligned with client expectations.
Company Culture
The organization fosters an inclusive, forward-thinking workplace committed to innovation, adaptability, and client success. As a globally recognized employer, it emphasizes ethical practices, responsible technology development, and continuous growth for its professionals.
