Shape technical outcomes for global customers as a Senior Solutions Engineer at a remote-first company built on open-source principles. You’ll partner directly with Sales to communicate product value, lead technical discussions, and guide decision-making through insightful demonstrations and solution design.
What You’ll Do
- Lead technical engagements from discovery to close, aligning customer challenges with platform capabilities
- Deliver compelling, customized product demonstrations that highlight real-world applicability
- Translate customer requirements into technical narratives that inform both sales strategy and product development
- Collaborate across engineering, product, and support teams to ensure accurate technical representation and gather customer-driven insights
- Create and refine technical resources, including documentation, videos, and knowledge base content
What We’re Looking For
- 5+ years in technical pre-sales or solutions engineering, preferably in monitoring, observability, or open-source software
- Proven ability to communicate complex systems clearly to both technical and non-technical audiences
- Strong problem-solving skills with a passion for designing creative, scalable solutions
- Experience navigating enterprise sales cycles and working within structured methodologies such as MEDD(P)ICC is a plus
- Comfort working in a distributed, asynchronous environment with global stakeholders
Technology & Environment
You’ll work extensively with tools in the Grafana ecosystem—including Grafana Cloud, Mimir, Loki, Tempo, and the LGTM Stack—within a culture that values transparency, autonomy, and technical excellence. As part of a remote-first team, you’ll have the flexibility to work from anywhere while contributing to a mission-driven, inclusive organization.
Benefits & Culture
- Fully remote role with global collaboration and remote-first practices
- 30 days of annual leave, including 3 dedicated company shutdown days
- Restricted Stock Units (RSUs) included for all roles
- Structured career development and growth opportunities
- Transparent leadership and open communication across all levels
- Commitment to diversity, equity, and inclusion in hiring and operations
- Empowered teams with high trust and low ego
