Resolving technical issues faced by users, whether related to software, hardware, or network systems.
Troubleshooting problems, offering solutions, and escalating complex cases to specialized teams when necessary.
Using ticketing systems to manage and prioritize support requests to ensure timely and effective resolutions.
Ensuring round-the-clock system availability with uptime greater than 99.95%.
Maintaining visibility of services offered to clients using monitoring tools.

5-7 yrs experience in Supporting production applications on AWS or other cloud platforms.
Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases.
Willing to work in day/night shifts.
Understanding of troubleshooting and monitoring microservice and serverless architectures.
Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes.
Experience in build and deploy automation tools (Ansible/Jenkins/Chef).
Experienced in release and change management, incident, and problem management both from a technology and process perspective.
Familiar with Server log Management with tools like ELK, and Kibana.
Ability to Diagnose and Troubleshoot Technical Issues.
Ability to work proactively to identify the issue with the help of log monitoring.
Experienced in monitoring tools, frameworks, and processes.
Excellent interpersonal skills.
Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA.
Skilled at triaging and root cause analysis.
Ability to provide step-by-step technical help, both written and verbal.

Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus.
Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus.

Hybrid — San Francisco, Singapore

Willing to work in day/night shifts.
Flexible working hybrid working environment (3 days per week in the office).
Competitive salaries, performance bonuses, sales commissions, equity for specific roles, and recognition programs.
Medical coverage, 24/7 employee assistance program, generous vacation programs, year-end shut down.
Role-specific training, internal workshops, and a learning stipend.
Company-wide social events, team bonding activities, happy hours, team offsites.
Equal opportunity employer committed to diversity and inclusion.

Nium is hiring a Senior Technical Support Engineer