Responsibilities
- Participate as a scrum team member in product development ceremonies.
- Design and execute test cases and exploratory testing for SaaS and cloud-based applications, focusing on critical flows like invoicing, subscription lifecycle, usage metering, and AI-generated actions or insights.
- Responsible for validating the accuracy, reliability, safety, and user experience of AI-powered features, particularly focusing on model behavior, prompt evaluation, output validation, and integration within SaaS applications or enterprise systems.
- Collaborate with product managers and developers to understand user stories, requirements, and business goals, especially in the areas of billing workflows and GenAI capabilities, as model behavior outputs, prompt response behavior and user-facing AI features.
- Validate data pipelines and integrations between components, especially involving billing logic and AI-based decisioning.
- Conduct Product Risk Assessments for new features or updates.
- Support testing for customer issues, patches, and hotfixes.
- Participate in regression test planning and execution prior to feature releases.
- Maintain accurate documentation related to test cases, test results, and product quality.
- Work with cross-functional teams to ensure alignment on release readiness.
- Interface with R&D and support teams to triage and resolve customer-reported issues.
- Stay up to date with trends and developments in SaaS testing, AI quality validation, and billing platforms.
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
- Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Work Arrangement
Hybrid
Team
Structure: Agile development team, cross-functional, global setting. Reports to: Tech Manager
Additional Information
- Open to hybrid mode of work: 2 days office, 3 days WFH
- Relevant Skill related to the Job: QA Testing, SaaS, AI, Billing Systems, GenAI
- LinkedIn Profile required in application
- Cover Letter required
- Current Employer Name required
- Current Location required
- Current Compensation required
- Notice Period (days) required
- Expected Compensation required
- Do you hold any other offers? required
- Total relevant experience (in Months) required
- Do you have any first degree/blood relatives working at NICE? required
