Responsibilities
- Communicate with travel advisors through email and phone using our internal ticketing system
- Deliver prompt, friendly, and professional service
- Work with tour operators around the world to build custom and group itineraries
- Create tailored proposals and quotes based on each group’s needs
- Manage requests ranging from single custom tours to multi day group programs
- Troubleshoot issues in real time when needed
- Suggest creative ideas and unique experiences to enhance trips
- Build and maintain tour content, pricing, and logistics for group excursions and custom programs
- Coordinate capacities, schedules, and operational details with vendors
- Keep advisors and operators updated on itinerary or schedule changes
- Support advisors and group leaders with questions and bookings
- Monitor penalty schedules, cost confirmations, agreements, and deadlines
- Review guest feedback and share insights to improve future programs
Additional Information
- Must be based in the United States
- Remote position not suitable for digital nomads
- Unable to hire employees residing in California or New York
- Role will evolve over time due to rapid company growth
- Ideal candidate thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and always tries to find a better way of doing things
