Responsibilities
- Own the design vision and standards for the AGSE Service
- Establish the design principles, patterns, and component library that will scale across fleet operations products and customer-facing tools
- Define the standards for how AeroVect represents autonomy state, system confidence, and exceptions across all user-facing surfaces
- Partner with Engineering on front-end implementation standards to ensure design intent survives the build process
- Set the bar for design quality and review work across the product organization as it grows
- Lead hands-on design for Fleet Operations products
- Own end-to-end design for remote assistance, dispatch, and fleet monitoring tools — from discovery to high-fidelity execution
- Design for high-stakes, real-time operator workflows where information density, escalation handling, and decision latency directly impact safety and reliability
- Partner with the Fleet Operations Product Manager to translate operator and customer needs into intuitive, scalable interfaces
- Shape customer-facing experiences
- Design the airline and airport-facing surfaces of the AGSE Service, including operational dashboards, performance reporting, and SLA visibility tools
- Establish a coherent visual and interaction language across operator-facing and customer-facing products, while respecting their different contexts and constraints
- Partner with the Product, Commercial, and Operations teams to ensure customer-facing surfaces reflect the maturity and capability of the underlying service
- Drive user research and discovery
- Conduct direct research with airline/airport customers and internal operators at active deployments to understand workflows, pain points, and unmet needs
- Establish lightweight research practices that fit the pace of an early-stage company — usability testing, contextual inquiry, and operator shadowing
- Translate research findings into design decisions and product requirements that the broader team can act on
Requirements
- BFA, BS, or equivalent experience in Design, HCI, or a related field
- 5+ years of product design experience owning complex, multi-surface products end-to-end
- Demonstrated experience designing operator-facing or operations tooling — products where users spend hours in the interface and reliability is non-negotiable
- A strong portfolio showing range across information-dense interfaces, real-time data, and complex workflows
- Proven ability to ship 0 → 1 products in a fast-paced environment without an established design system to lean on
- Experience establishing design standards, component libraries, or design systems from scratch
- Exceptional craft across interaction design, visual design, and information architecture
- Strong communication and stakeholder management skills, with the ability to articulate design rationale to technical and non-technical audiences
Nice to Have
- Experience designing for teleoperations, remote assistance, fleet management, or other real-time monitoring products
- Background in autonomous vehicles, robotics, aviation, industrial operations, or other safety-critical domains
- Experience as the first designer or early design hire at a startup
- Familiarity with designing for users operating under time pressure, cognitive load, or safety-critical decision-making
- Comfort working closely with front-end engineers and contributing to implementation discussions
- Understanding of how to design interfaces that communicate system confidence, uncertainty, and degraded states
- Familiarity with airline, airport, or large-scale fleet operations environments
