Responsibilities
- Create and maintain ServiceNow Service Portal interfaces with HTML5, CSS3, and JavaScript
- Develop Service Portal widgets using AngularJS for dynamic user experiences
- Utilize Bootstrap and other UI frameworks to build consistent, responsive interfaces
- Customize Service Portal widgets, themes, and page layouts to meet business requirements
- Ensure UI components are mobile-optimized and function across browsers
- Implement client-side logic through UI policies, scripts, and event handlers
- Work with stakeholders to turn business requirements into intuitive designs
- Follow UX principles for usability, accessibility compliance (WCAG), and visual harmony
- Produce wireframes, prototypes, and mockups using tools like Figma or Adobe XD
- Maintain brand consistency and design standards across all portal pages
- Connect ServiceNow portals with external systems via REST APIs and web services
- Optimize front-end code for speed, efficiency, and reusability
- Support enhancements in ITSM, HRSD, CSM, and custom federal applications
- Collaborate with architects, back-end developers, and analysts in cross-functional teams
- Engage in Agile/Scrum workflows, including planning, reviews, and sprints
- Conduct UI testing, troubleshoot issues, and maintain technical documentation
What We Believe
As a federal-focused organization, we bring together top talent to transform how government agencies operate and deliver value to the public. We are committed to fostering an inclusive culture where all individuals are respected, feel they belong, and have equal opportunities. This commitment is rooted in our core values and the understanding that diverse perspectives, backgrounds, and experiences drive innovation and help us achieve results for our clients and the nation.
Equal Employment Opportunity Statement
We are committed to fair treatment and oppose discrimination based on age, race, creed, color, religion, sex, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, genetic information, marital status, citizenship, or any other protected category under federal, state, or local law. Our diversity strengthens our ability to innovate and serve clients and communities effectively. For more details, refer to the Equal Opportunity Policy Statement.
Requesting An Accommodation
We support equal employment opportunities for individuals with disabilities or religious observances, including reasonable accommodations when necessary. If hired and an accommodation is needed for job functions, you will be included in the reasonable accommodation process. Note that accommodations during recruitment do not guarantee ongoing adjustments. If you need support during the interview process, contact your recruiter.
Other Employment Statements
U.S. job applicants must have work authorization that does not require current or future visa sponsorship. Individuals currently working for clients of the company or affiliated entities may not be eligible. Candidates are not required to disclose sealed or expunged conviction or arrest records. The company prohibits retaliation for discussing or disclosing pay. Employees with access to compensation data may only share it under specific conditions: in response to a complaint, during an investigation, or when legally required. California applicants, especially those residing in or planning to work from Los Angeles County, should review additional disclosures via the provided link.
Other
- Applicants must have U.S. work authorization without need for current or future visa sponsorship.
- Candidates employed by clients or affiliated Accenture businesses may not be considered.
- Candidates are not required to disclose sealed or expunged criminal records.
- Employees and applicants are protected from retaliation for discussing or disclosing pay.
- Compensation information may only be disclosed under specific conditions: in response to a formal complaint, during an investigation, or when legally required.
- California residents or those planning to work in Los Angeles County must review additional information via the provided link.
No visa sponsorship available; candidates must have work authorization in the U.S. without current or future sponsorship needs.
