Responsibilities
- Build and sustain a SharePoint and SQL-powered system for overseeing FQM program management, execution, and financial monitoring
- Create high-quality digital tools aligned with business needs, stakeholder input, and technical capabilities
- Roll out quality tool modules according to established timelines and documentation standards
- Conduct testing of quality tool modules prior to release
- Deliver training sessions on quality tool modules for all stakeholders before deployment
- Produce comprehensive technical documentation for quality tools
- Offer ongoing support for quality tools to internal users and stakeholders
- Address and resolve user-submitted trouble tickets within defined service level agreements
- Perform regular maintenance and implement updates for the tools
- Develop customized reports based on user requirements
- Carry out data analysis and identify trends from system data
- Automate routine tasks and reporting processes to improve efficiency
Responsibilities
- Development and Maintenance of a SharePoint/SQL based tool that allows program management, execution and financial tracking for all FQM programs and projects
- Development of quality tools based on business/stakeholders requirements, stakeholders feedback, and system possibilities
- Deployment of individual modules of quality tools according to the time plan and documentation
- Provide testing of individual modules before deployment
- Provide training of respective quality tools modules before deployment to all stakeholders
- Technical documentation of quality tools
- Provide support of quality tools for all stakeholders
- Resolution of TT submitted by users within SLA
- Tool maintenance and updates
- Customized reporting
- Data analytics and trend analysis
- Task and reporting automation
