Responsibilities
- Proactively builds and applies applicable domain knowledge that may relate to efficient workflows, timely data pipelines, business policies, configurations and constraints
- Handles essential processes, drives remediation and automation while ensuring high quality standards are met
- Holds responsibility for performance through execution, completion and tracking of Application Management services, driving continuous service improvement plans when necessary and identifying structural improvements where required.
- Tracks spend to ensure cost-effective delivery within budget
- Applies experienced domain knowledge and develops the same in others.
Requirements
- Bachelors degree or equivalent in an IT related discipline
- Significant experience in ops, support and change in a business critical / regulated environment
- Developed experience leading one or more technical teams
- Demonstrable experience operating and managing service operations in a relevant technology domain
- Demonstrated experience and ability in managing time critical incident and recovery (crisis) situations and communication with internal stakeholders
- Significant experience contributing to post incident analysis and reviews, retrospectives and blame free post mortems
- Significant experience of application management
- Significant experience supporting the specific product / application in use
- Extensive experience with monitoring tools (e.g. DataDog, ITRS etc.)
