This role focuses on enabling sustained customer success through expert technical support and service delivery across digital platforms. Based in Nydalen, Oslo, the Software Support Engineer will provide hands-on assistance for both cloud-hosted and on-premise systems, ensuring optimal functionality, integration, and performance for enterprise clients.
Key Responsibilities
- Diagnose and resolve advanced technical issues affecting software performance, system connectivity, data flow, and platform integration.
- Deliver clear, actionable guidance to customers experiencing configuration, interface, or communication challenges, fostering trust and long-term relationships.
- Apply established methodologies and technical expertise to solve problems efficiently, escalating when necessary and collaborating with senior engineers.
- Participate in on-call rotations to maintain reliable 24/7 support coverage and ensure timely responses to critical incidents.
- Collaborate with cross-functional teams to share insights, improve support processes, and enhance the overall customer experience.
- Support team objectives by understanding how individual contributions align with broader goals and assisting colleagues in resolving complex cases.
- Provide in-person technical support at the Nydalen location, ensuring rapid response and high-impact resolution where needed.
Required Qualifications
- Background in digital customer support engineering, with knowledge equivalent to a bachelor’s degree or through substantial hands-on experience.
- Proven experience troubleshooting software, connectivity, and system integration issues, particularly within EMS environments.
- Strong communication skills, with the ability to document issues clearly, plan support actions, and execute solutions effectively.
Preferred Qualifications
- Familiarity with modern development and deployment tools such as Docker, Jenkins, GitHub, Kubernetes, or Oracle.
- Experience with e-terra or a demonstrated ability to quickly learn and master specialized digital platforms.
Technical Environment
Docker, Jenkins, GitHub, Kubernetes, Oracle, e-terra
Work Mode
This is an on-site position located in Nydalen, Oslo, Norway. No relocation assistance is provided.
Benefits & Culture
- Performance-based rewards
- Commitment to fair pay and work-life balance
- Wellbeing programs for employees and their families
- Opportunities for career growth centered on sustainability
- Continuous learning and professional development
- Inclusion & Diversity initiatives fostering a community of belonging
- Support for internal mobility across teams and functions
Equal Opportunity Employer
The organization is committed to equal opportunity and affirmative action, ensuring fair treatment for all employees and applicants while supporting underrepresented groups.
